Returns & Refund is a guarantee provided by Botite



When you receive a product that was bought and paid for on our site, and you find it is not as described, you can contact us to resolve these problems (according to the returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.



What items cannot be returned?

You cannot return items that were personalized/monogrammed, free gifts, promotional items with retail value, purchased longer than 30 days ago, or marked as final sale.


What if i received a damaged item?

Gah. we’re sorry. Send us an email at info@botite.com.


Guaranteed Protection Period

You can submit refund requests up to 10 days after your order has been completed. 


 Conditions for Submitting Refund Requests

You can submit refund requests up to 10 days after your order has been completed.